So, if you are a TpT seller we both know how important feedback is for our success and for our business in general. Last week, I had someone give me negative feedback on my best selling product that has a 4.0 rating with 45 ratings and it made me sick to my stomach. I am upset because she was complaining about how the product wasn't what she wanted and it didn't cover the standards she was teaching. However, the product was created with specific standards in mind (which are CLEARLY posted on the item description). It was her mistake she bought my product in the first and it wasn't my mistake at all. She needed to have purchased a product that was geared towards K-1 and not 2nd grade...
It hurt my feelings. It literally ruined my entire DAY! I am/was upset because it wasn't anything that I should have been penalized for-instead it was her fault for not reading my product description- yet I have to pay for her mistake.
I need advice on how to handle these circumstances because this did not go over well with me at ALL! Has anyone else experienced this? What did you do? How did you handle it? Can anyone give me some advice?
No comments:
Post a Comment